SHIPPING AND DELIVERY

WORLDWIDE SHIPPING

Our e-commerce is active worldwide

COURIERS

The shipment of products purchased on DrLauranne is made by courier both for the Italian territory and abroad.

SHIPMENT TRACKING

A tracking service (tracking) of the package is active at the time of shipment. The tracking of the package is communicated to the customer directly by email. The tracking code is active from the day after the arrival of the same by email.

USEFUL TIPS FOR THE CUSTOMER

When placing the order, it is important to indicate a correct telephone number (landline or mobile) to facilitate the resolution of the delivery case. It is important to indicate a delivery address where there is someone who can pick up the goods. Also, it is important to always indicate the last name on the intercom. Please remember that DrLauranne will not be responsible for any malfunctions in the delivery service by the courier company. We advise you to pay attention to the approximate time of expected delivery shown within the email you will receive after the shipment has been made.

FURTHER NOTES.

In case of deliveries made at receptions (with signature for pickup by receptionist), DrLauranne will not be responsible for subsequent non-delivery of the package to the final recipient. Delivery Countries (foreign) If a destination country does not appear among those listed within the appropriate drop-down menu during checkout, it means that products are not currently scheduled to be delivered to that country.


NOTE: In conjunction with special events, promotional initiatives such as Black Friday or Sales, it is possible that delivery times may be extended. These are exceptional cases due to the high volume of inquiries, orders and purchases.

CUSTOMS DUTIES AND TAXES

In case of shipment addressed to a country outside the European territory, the goods may be subject to the imposition of customs duties and possible sales taxes. Any additional charges related to customs clearance will be the sole responsibility of the recipient. Customs duties and possible taxes vary depending on the country of destination and are applied upon arrival of the goods in that country. For information regarding the amount of duties and taxes, if any, and how to clear goods through customs, please contact the appropriate Customs Offices in the country of destination.